The Advanced Way, which all our regular readers know, is the guiding philosophy of what we do and how we do it. We often pick specific aspects of The Advanced Way to dissect in our blog. Something that we have been talking about around the office recently is that we are seen as a resource to all our clients and prospective clients. It is a simple concept of being willing to answer questions, offer guidance, make suggestions, and try to be helpful. Phrases like, “We don’t do that,” or “I can’t help you with that” are ones that are not said around our office.
If a client needs a stage for an event, which we do not technically provide as one of our core services, we still handle getting it for them. If a client needs tables, chairs, ropes & stanchions, which are quite a stretch beyond our core services, we will still help them by either introducing them to one of our partners, or if it really makes it easier on them, by coordinating the rental on their behalf.
We had a customer call us the other day that we have been trying to partner with. They were looking for someone to come on site at one of their events and record video footage of their trade show and create a highlights reel/happy face video. This is a service that we have chosen not to offer as one of our core competencies. If we told the client, “We don’t do that,” they would call someone else who does and that someone else may very well also provide audio, video, and lighting for live events. That customer is now gone. However, when we said, “No problem, we can help you with that,” we became their resource… their partner.
In this day and age, with so many different facets of the events world, and with so many different kinds of companies that handle AV, table rentals, catering, staging, etc., it is vital that companies find a way to stand out. How do we stand out at Advanced Staging Productions? We offer a customer experience and a level of service that is parallel to none! That is The Advanced Way!