SCORECARD FOR SUCCESS

Your insight and evaluation are crucial to our ability to strengthen our performance and the manner in which we partner with our clients.

We continually strive to meet objectives and surpass expectations.You can help us evaluate our performance by taking a few minutes to fill out this “Scorecard for Success.” Please rate your experience with Advanced Staging Productions by circling the appropriate number on a scale of 1 to 5,with 1 being “no” and 5 being “yes.”

Thank you so much for choosing Advanced Staging Productions and for providing us with the information we need to continuously improve and remain your trusted staging partner.

Name/Title:

Organization/Company:

Event Name/Date:

 

Event Preparation and Design


During the planning/preparation and design stages of the event, Advanced Staging Productions:

  • Asked about the purpose and goals of the event
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  • Asked if there were an estimated investment (budget) in mind
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  • Understood the needs and budget and proposed accordingly
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  • Presented a design that met the expressed needs and offered the best value for the budget
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  • Made it easy to understand what Advanced was providing and how it would support the event
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  • Clearly explained any necessary changes
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  • Responded to phone calls and emails in a timely fashion (within 24 hours)
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  • Managed site logistics (load in, power, rigging, venue charges, etc.) well in advance of the event
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  • Provided options and, when appropriate, suggested alternative technology that might help the event be more successful
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  • Showed that they had my and/or my client’s best interests in mind
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  • Became a true part of the event team and worked well with other team members and vendor/partners
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On-Site Execution


During the event, the Advanced Staging Productions team:

  • Arrived on-site when they said they were going to
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  • Met the estimated set-up time
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  • Was ready and in place when needed for rehearsals and the event
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  • Made sure that the account manager was accessible and responsive
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  • Successfully handled any last minute changes in a helpful manner
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  • Was professionally attired and courteous
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  • Was flexible, helpful, and generally easy to work with
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  • Was proactive to onsite challenges and suggested solutions
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  • Operated the technology so that all the “stuff” worked and cues were hit
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  • Created a room design and “look” that met expectations
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  • Made sure that the event presentation and tech areas were neat, clean, professional, and safe
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  • Took into consideration the comfort of the attendees by paying attention to the sight lines, sound levels, lighting spill, etc.
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  • Showed that they took pride in what they did
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PLEASE FILL OUT THE REMAINING SIX QUESTIONS AS THEY APPLIED TO THE AUDIO, VIDEO AND/OR LIGHTING ASPECTS OF YOUR EVENT.


  • 1) The projection images were clear and crisp and filled the screen properly.
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  • 2) The camera work was quick and precise.
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  • 3) The sound levels were appropriate and filled the room so all could hear.
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  • 4) There was no audio feedback squeals or squelches.
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  • 5) The lighting accented the theme and design and improved the look of the room.
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  • 6) The stage lighting was the appropriate level for audience viewing and video image gathering.
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Post Event Follow-Up


Advanced Staging Productions followed up the event by:

  • Providing the opportunity to give feedback about its performance
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  • Specifically asked how Advanced might improve for future events
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  • Readily accepting feedback without being defensive
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  • Sending an invoice that held no surprises
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The Bottom Line


  • We would gladly partner with Advanced Staging Productions on future events.
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  • I would be pleased to recommend Advanced Staging Productions to others.
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Other Comments: