Tag Archives: staging company

It’s all about the Customer Experience!

Our staff recently attended InfoComm Live 2015, which is a conference for audiovisual companies in the live event business. One of this year’s speakers focused very intently on the customer experience.  The discussion revolved around the idea that we need to engage our customers on such a level that the experience is not just good, but great.  Here at Advanced we often say that good enough is not good enough, so this discussion was one that we saw a lot of value in.

Walt Disney once said, “Do something so well that people will come to see it again and will bring their friends.”  That is the ultimate goal of a great customer experience… getting them to come back and to tell their friends.

In the Advanced world, we chose to focus our attention on the three primary areas of the event technology… audio, video, and lighting.  By choosing to stick to those three elements and not expand into other areas of the live events world, we are able to not just be good at delivering those services, but great.  That covers the doing “something so well” part.

Time and time again, we have proven that once a client partners with us once, they will come back again and again.  Our people, processes, and equipment combined together make for a recipe for success and one that our clients want to taste again.  That covers the “will come to see it again” part.

Referrals have been, and continue to be, our best sales tactic.  Having a client or partner recommend our services to a friend, a client, or sometimes even their competitor is the best compliment we can get and it is the easiest way to grow our business.  That covers the “bring their friends” part.

What does all this mean?  It means Advanced Staging Productions is just like Disney World!  Okay, maybe not, but it does show that we have set ourselves on a path to great success, just like Mr. Disney.

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How Important is Employee Recognition?

Many companies show employee appreciation such as bonuses, extra paid time off, parties, picnics, etc.  However, does your company openly show employee recognition?  Is that something that is important to your employees?

Here at Advanced, we have been giving out employee recognition awards for as long as we can remember.  We give out an Employee of the Quarter award and an Employee of the Year award.  Both awards come with a cash prize and a plaque.  In addition, the award recipients get a reserved parking space at our office.  Seems like a silly concept to some, but it has become quite the coveted perk around our office.

The interesting thing about our awards, is that the entire company votes on the winners, so the winners are truly being chosen by their peers, and not just the management team or even just the president.  This means that winning the award is not a sign from the boss that you are doing a good job, but a sign from the people you are working with day in and day out that your work is appreciated and respected.

This is all well and good, but why is this important?  We feel it is important for two reasons. First, recognizing employees for good work and for their accomplishments is something we feel contributes to their continued success and their continued dedication to the team and the company.  Second, the fact that the winners are chosen by their peers drives them to impress each other and to never let each other down.  It adds another level of accountability to the work they do.

Events come and go. Clients come and go.  At the end of the day, it is our colleagues that we sit across from at the conference table in the post con meeting, or that we eat lunch with in the cafeteria.  Holding each other to high standards and not allowing good enough to be good enough is The Advanced Way.

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What is the Difference Between $2,000 and $200,000?

For those of you that do not get our newsletter, here is an article form our latest edition.  If you like what you read, please click the link below to get on the list for future newsletters!  We only send one out every other month, the next one being in December, 2014.

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Lately, we have been posting a series of concepts on Facebook that speak to what The Advanced Way is, since it truly is so much more than AV.  The Advanced Way, besides being a number of processes and procedures that we have put in place to insure successful execution of our Event Technology Management services and the smooth running of events for our clients, is a mindset that permeates throughout our company.  One great example of this, is how our staff sees and treats every show the same.  Regardless of the size of the event, the scope of the work, and the budget, our staff treats every client and every show the same.

You have an event for 40 people?  No problem.  You have an event for 40,000 people?  No problem.  The Advanced Way is what allows us to be scalable to be the right fit for your event.  Our technicians are all highly qualified professionals and all egos are checked at the door, so you get the same treatment and respect you deserve, regardless if you are spending $2,000 or $200,000.

Sound like what every other company says?  Don’t take our word for it, listen to our customers…

“I’m absolutely thrilled that Advanced Staging takes the time to work with customers both large and small – so that even small customers like Main Line Today can look as fabulous as the large ones.”  JB Braun, Publisher of Main Line Today Magazine.

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Should I have my Event Technology Partner travel with me?

Why would I want to have my local event technology partner travel to other cities with me?  Can’t I just hire someone local to my event?  Won’t it be too expensive to travel all that equipment and labor?  Are these questions that burden your decision process when selecting an event technology provider for your event?  Here are a few things to consider when deciding whether to have your technology partner travel with you, or to hire a local company:

1) What is the size and scope of the event?  If it is a small event with basic technology needs, it will most likely be more cost effective to find a local company in whatever city you are holding the event.  Keep in mind, that your regular partner may be able to make some referrals of companies that can meet your needs.

2) You and your event technology team have most likely grown quite accustomed to working together.  They can probably anticipate your needs both before the event and during.  If they are a good partner, they will most likely always be prepared for the unexpected things that may pop up with your clients.  How much more time and energy will you have to dedicate to making sure everything is exactly as you, and your client, like it?

3) If you work with a specific company on a regular basis, odds are they have built arapport, not only with you, but with your staff, clients, executives, etc.  How will bringing a new entity into the mix affect the rest of your team?  Will it add more work for some folks that are already stretched thin?  Will the new team know how your CEO likes the confidence monitors setup and his/her style of presenting?  What impact might that have on the success of the event?

There are definitely times where it might make sense to hire a local company to handle your audiovisual and event technology needs, but be sure you know what you are getting yourself into.  It is important to know what you are saying yes to, when you say no to having your regular event technology managment team travel with you.

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4 Ways A Professional Event Staging Company Enhances Your Event

No matter what the occasion, you want your event to be perfect. But perfection isn’t easy. To reach that goal you could rally your whole 73729952_blog17-resized-600team and assign everyone a different task…but there are no guarantees. The best way to accomplish event perfection is to hire a professional event staging company.

There’s no question you want to liven up your event with design and decor, but you also want everything to operate correctly. Without the right light fixtures, AV technology, and a professional team to handle all your heavy-duty tasks, your event has the potential to fall flat or, worse, not happen at all.

A staging company helps to make your event both operational and visually appealing. If that doesn’t convince you, here are 4 more reasons to hire a professional event staging company.

1. An Expert For Every Job

All of your technology tasks should be assigned with task leaders. It makes sense when you think about it, but too many event planners assign various tasks to whoever is closest. That leaves your event’s success to chance since he or she may or may not be the best person for the job.

When you hire a staging company, you guarantee official experts for each and every facet of your event staging. Three experts you should absolutely have are audio, video and lighting. There is usually a chain of commands for each of these tasks, so those experts may each require a small team of their own. For example, the audio expert is probably going to be moving around constantly, checking for issues here and there, while one of their team members tests and adjusts microphone 1. The master electrician (lighting) is probably going to be close by the power outlets, ensuring proper electric flow while another team member is focusing the center spot light.

2. Project Overseers

You want to keep the scene of your event clean. Meaning, you want it as organized as possible. Project managers are perfect for this. A staging company’s project manager understands not only how an event is run, they understand how all the technical elements work, which is good news for you and your task experts. Project Managers may not know how to fix the wiring on the microphone, but they know how to get the right person in the right place at the right time to keep everything on track.

3. Passionate and Experienced Staff

It’s important that your staff be experienced, but you also want a team who loves what they do. After all, that passion tends to come across in the end result. How do you know if your staging company is passionate? Check how long they’ve been in business.

If your professional event staging company has been in the industry for over five years, chances are they enjoy what they do, they are up to speed on current technologies and they are able to offer suggestions on how to enhance your event while working within your budget.

4. Professional Equipment

When you hire a professional event staging team, you’re also hiring their equipment, which is always well-maintained and usually fairly new. This is a huge bonus for event planners. It saves time spent figuring out which model/version of which equipment to purchase or rent. Professional equipment also helps with the visual appeal of your event. Believe it or not, your audience is likely to notice things like a bent microphone or dusty speakers. You don’t want something as simple as equipment appearance to detract from your event in any way.

A good staging company consists of a team of passionate, experienced experts equipped with the tools and resources necessary to take your event to a whole new level of perfection. Take some stress out of your hectic event planning schedule and let a professional event staging company help make your next event something special.

Ready to learn more about the benefits of hiring a professional event staging company? Contact the event technology management experts at Advanced Staging Productions at 866-431-8202 for assistance with all of your event management needs.

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